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Customer Success Operations

Greenly is hiring!

About

Greenly est une entreprise Tech certifiée B-corp fondée en 2019 par Alexis, Matthieu et Arnaud. Elle permet à chaque entreprise de suivre facilement son empreinte carbone, pour participer à la lutte contre le changement climatique. 🌱

Plus de 2000 entreprises ont déjà fait confiance à Greenly pour réduire efficacement leurs émissions de gaz à effet de serre. Car avec Greenly, les entreprises mesurent précisément, réduisent durablement, contribuent intelligemment et rendent compte de leurs progrès.

La plateforme de Greenly associe une collecte intelligente des données à des fonctionnalités avancées pour créer la solution de comptabilité carbone la plus intuitive au monde.

Greenly offre également le soutien d'un expert climat tout au long du parcours du client.

Job Description

Customer Success Operations Manager is responsible for designing and maintaining efficient Processes, building & maintaining Tools, structuring and reporting Data that will provide the most efficient environment for Account Manager team to reach their objectives.

You will join a team of 4 Sales Operations.

As a Customer Success Operations at Greenly, you will:

  • Improve efficiency & excellence of Account Managers at Greenly: designing and maintaining efficient processes that will facilitate their day-to-day job and help them maximize their impact on revenue - Process Management.

  • Be the sales ops process & sales tech stack expert for Account Managers, providing guidance to new joiners and current Account Managers, training &  support on best practices - Sales Enablement.

  • Ensure revenue generation efficiency by prevent churn & allow customer growth - Business Performance.

  • Track & ensure Account Managers ROI & Performance: dashboarding, insights on & key figures for Account Managers so they can easily understand business health and meet goals - Business Intelligence.

  • Close collaboration with Account Manager team lead, Head of Sales & Sales Operations team on transversal projects - Collaboration.

Preferred Experience

You are the candidate we are looking for:

  • You have 2 years in Sales Operations, especially by supporting an Account Manager Team,

  • You are able to manage several projects from different stream and complexity,

  • You have a strong analytical mindset,

  • You are curious and not afraid to get your hand dirty,

  • You are fluent in English & French.

Ultimately, you want to fight climate change and help us reach 1B tons of carbon under management ! 🕊️

Benefits

  • Regular training and opportunities for rapid development

  • A culture of autonomy and transparency

  • Flexibility to work remotely

  • Private medical insurance with Alan

  • Bonuses for reaching OKR's

  • We cover 50% of your travel expenses to get to work

  • Regular social events

Recruitment Process

  • 1. Videoconference interview with the Sales Ops Manager (30')

  • 2. Business case interview with the Sales Ops Manager & 1 team member (60')

  • 3. Interview with the Head of Sales (30')

Additional Information

  • Contract Type: Full-Time
  • Start Date: 01 April 2024
  • Location: Paris
  • Education Level: Master's Degree
  • Experience: > 2 years
  • Possible partial remote
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