Greenly 🌱 is a B corp certified SaaS founded in 2019 by Alexis, Matthieu and Arnaud. It allows each company to easily track their carbon footprint, to take part in the fight against climate change.
More than 2000 companies 🧳 have already trusted Greenly to effectively reduce their greenhouse gas emissions. With Greenly, companies measure accurately, reduce sustainably, contribute intelligently and report on their progress.
Joining our teams means being a part of a young growing dynamic family of 140+ hard workers.
Our Values: 💡
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Ambition for climate | Minimize GHG emissions, maximize climate impact
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Deliver with agility | Work in small increments: fail fast, learn fast, win fast
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Own your opportunities | Achieve outstanding results by showing initiative and accountability
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Feedback paves the way | Succeed as a team by helping others progres
Curious to know more ? Take a look at our Culture Book 📗 and follow us on LinkedIn and Instagram, to stay up to date! ✨
🌱 About the role
This role is all about caring for and growing with our customers in the North American market (Canada and US).
To do that, you will be there to answer our clients' questions and build strong relationships with them which will allow you to successfully identify new business opportunities and guide them more efficiently.
🌱 Your daily tasks
- Communicate with customers to understand their needs, and help them through email/phone calls ☎️
- Build and develop relationships with customers and potential new customers based on trust and respect
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives 🤝
- Liaise between the customer and internal teams
- Resolve complaints and prevent additional issues by improving processes
- Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis ✨
- Keep accurate records pertaining to inventory and account notes.
- Increase customer retention and upsell
- Manage & resolve complex customer situations 💚
- Build and improve dashboards and workflows to simplify the teams’ performance by automating repetitive tasks
- Design and implement efficient reporting to Management, including analysis of retention metrics and improvement suggestions 📊
🌱 You are a fit for this role if you...
- Have a natural ability of developing relationships and caring for your clients.
- Have a first experience in SaaS sales.
- Are data oriented and have an analytical mindset that allows you to leverage data in decision making processes.
- Are confident when it comes to interpersonal and collaboration skills.
- Feel excited about working in a fast paced environment focused on scalability.
- Show a clear understanding of Greenly’s offer and values
- Speak English as your first language (French is a plus)
- Are located in Paris and comfortable working on shifted hours (for access to the US market).
🌱 We would be a great match for you if you are looking for :
- Private health insurance (by Alan, 100% covered by Greenly).
- Your monthly transportation fee 50% covered by Greenly (Pass Navigo).
- Lunch vouchers (by EKIP for a more sustainable way of eating!)
- Flexible WFH policy and a beautiful office in the heart of Paris.
- A permanent contract in statut cadre including 8-10 RTT per year in addition to your 25 legal paid holidays.
- An ambitious, welcoming & friendly team excited about growing together and ready to tackle the biggest challenge of our time 🌏
🌱 The recruitment process
- Have an introduction call with Sabina, our Talent Acquisition Manager.
- Work on a case study
- Present your case study to Corentin (your future Manager) and another member of the team.
- Meet our Leadership team
